Delete your account.
You can permanently delete your YamuGo account and personal data at any time — directly in the app, or by sending us a request.
In the app (fastest)
Open the YamuGo app (rider or driver) → Profile → Delete Account → confirm. Your account is deleted right away and you're signed out.
By request
Can't access the app? Email [email protected] from your registered email with the subject Delete my account. We verify it's you, then delete your account within 30 days.
What happens
We permanently delete your profile and personal data. A limited set of records is retained only where the law requires, then deleted — see below.
What we delete
Your name, contact details, profile and verification photos, saved places, trip and search history, chat messages, ratings you left, notification tokens, and marketing preferences are permanently removed from our active systems.
What we retain (and for how long)
To meet legal, tax, accounting, and safety obligations, we keep a limited set of records after deletion — such as completed-trip receipts and payment/tax records, and records relating to any open safety or fraud investigation. These are stored securely, access-restricted, and deleted once the legally required retention period ends (typically up to 7 years for financial records). Payment card details are held by our payment processor (Stripe), not by YamuGo.
Good to know
Deletion is permanent and can't be undone — you'd need to create a new account to use YamuGo again. If you have an active subscription, cancel it first (or contact support) so it isn't renewed. For full details on how we handle your data, see our Privacy Policy. Questions? Contact us.